Shipping policy

SHIPPING POLICY

Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). 
You will receive a confirmation email once your order has been placed, and a 
shipping confirmation with a tracking number as soon as your order ships.

Shipping Costs
Shipping costs are calculated and displayed at checkout. 
Shipping is FREE on all orders over €40.

Delivery Times
Most orders arrive within 5–14 business days after dispatch, depending on your 
location. Delivery times are estimates and may vary due to carrier delays, 
customs processing, or high-demand periods.

Tracking
Every order includes tracking. You can follow your parcel using the tracking 
number in your shipping confirmation email. Please allow 2–3 days for the 
tracking status to become active.

International Shipping & Customs
We ship worldwide from our international fulfillment centers. Depending on your 
country, imported goods may be subject to customs duties, taxes, or handling 
fees. These charges are determined by your local customs authority and are the 
responsibility of the customer.

Wrong Address
Please double-check your shipping address at checkout. If you notice an error, 
contact us at aleksa.miljkovic97@gmail.com within 12 hours of ordering and we will 
do our best to correct it before dispatch.

Lost or Damaged Parcels
If your order arrives damaged or does not arrive within 30 days of dispatch, 
contact us at hello.paworio@gmail.com with your order number. We will send a 
replacement or issue a refund in line with our Refund Policy.

Questions?
Email us anytime at aleksa.miljkovic97@gmail.com – we respond within 24 business hours.