FAQ

Frequently Asked Questions

Ordering

How do I place an order?
Simply add your favorite products to the cart and complete checkout — you'll receive an order confirmation by email right away.

Can I change or cancel my order?
Contact us at hello@paworio.com within 12 hours of ordering and we'll do our best to accommodate changes before your order ships.

Shipping

How long does shipping take?
Most orders arrive within 5-14 business days depending on your location. You'll receive a tracking number as soon as your order ships. See our Shipping Policy for full details.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery estimates are shown at checkout.

Returns

What is your return policy?
We offer a 30-day money-back guarantee on unused items in original packaging. See our Refund Policy for full details.

My item arrived damaged, what do I do?
Email us within 7 days with photos of the damage and your order number, and we'll send a replacement or refund at no extra cost.

Products

Are your products safe for all pets?
Our products are designed for dogs and cats of most sizes. Please check each product page for specific size and weight guidance.

Do you offer a warranty?
Manufacturing defects are covered for 30 days from delivery under our Refund Policy.

Contact

How can I reach you?
Email us anytime at hello@paworio.com. We respond within 24 business hours.